Chatwoot

Chatwoot is an open-source customer support platform and a privacy-friendly alternative to Intercom or Zendesk. Enquiries from website live chat, email and social media channels are consolidated into a single team inbox – so nothing gets lost in scattered inboxes anymore. Automations and bots handle routine replies and route enquiries to the right person. With Managed Chatwoot Hosting, you run the platform on your own instance and retain full control over your customer data – at a fraction of the cost of US providers.

Who is Chatwoot suitable for?

Chatwoot is ideal for SMEs where customer enquiries arrive via multiple channels and currently get lost in individual inboxes: online shops and service providers with website chat and support inboxes; agencies that manage enquiries from multiple client brands via separate inboxes; or trust offices and medical practices that want to process enquiries in a way that’s traceable across the team. Because an unlimited number of agents can work on the platform without having to pay per seat, Chatwoot scales with the team without any sudden increases in costs – whereas with Intercom or Zendesk, this is precisely what quickly becomes expensive.

Chatwoot Hosting in Switzerland

OpenHosting hosts your Chatwoot instance in Swiss data centres in the Zurich region. Your customers’ chat histories and contact details remain in Switzerland and are processed in accordance with the nDSG – unlike with US cloud services. Managed hosting includes updates, security patches and monitoring; daily backups following the 3-2-1 principle safeguard your conversations, with hourly backups included in the Business plan. If you’re switching from Intercom, Zendesk or a shared inbox setup, we’ll assist you with setup and migration. Managed Chatwoot Hosting is available from CHF 19/month with unlimited agents and email support; the Business Plan adds multiple inboxes and API access.